Shipping Policy

The efficiency and promptness with which an online store ships customers’ orders is crucial. To guarantee timely delivery of our jacket orders, Jacket Base has teamed up with some of the best shipping companies in the world. We use the shipping services of the following organizations:

  • DHL EXPRESS
  • FEDEX

Please read the following shipping policies thoroughly before placing an order with us to avoid any confusion or delays.

  • We’ll get to work on your jacket as soon as you confirm the order, and we’ll ship it to the address you provide as soon as it’s ready.
  • If there are no unforeseen delays, orders will be delivered to customers within 10-12 business days for free shipping.
  • You can also avail expedited shipping within 5-7 business days guaranteed with a charge of $20 extra.
  • Creating a product that is uniquely tailored to a customer’s specifications takes more time and resources.
  • We will work hard to meet your deadline every time. If either we or our partner runs into trouble, your understanding will be greatly appreciated.
  • Be as specific as possible when indicating where you’d like your order delivered.
  • While we make every effort to ensure that you receive your order quickly, there are unforeseen circumstances that may cause us to be delayed in getting it to you.

International Shipping

We provide shipping internationally to almost every country on the entire globe. No matter where you are—in North America, Europe, Asia, or elsewhere—you may take advantage of our outstanding jackets. Beyond design, we are dedicated to quality throughout your jacket’s whole journey from our warehouse to your doorstep.

Processing and Dispatch

Once you place your order on our website, our dedicated team works diligently to process and prepare your jackets for shipment. We strive to dispatch your order within 4-5 business days of order confirmation via DHL or FedEx and 4-5 days to reach after dispatch, for ensuring a swift and smooth process, that’s why we have mentioned 10-12 business days for free shipping on the checkout page so that there is no room for resentment.

Note: Within the next 4-5 business days, your shipment’s number for tracking will be generated. You will get an email notification with the tracking details as soon as the tracking number is created. You have to know that all the garment on our website is made to order, and none of the jackets are ready-made. As soon as we get confirmation of your order, we will start manufacturing your jacket, and send it right away to the given location when it is ready.

Please be patient with us as we respond to the hundreds of emails we receive each day in an effort to address your concerns. This is why our response time may be as long as 12 hours.

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