Delivery Policy

It is important to us that our valued customers receive their orders promptly so that we can provide them with the best possible service. However, the delivery time may be affected by external factors beyond our control. The following guidelines will help you better understand how we manage our shipping process.

• You’ll get a confirmation email as soon as your order is processed, so you can rest assured that your purchase went through. If you didn’t get this message, please double-check your order.
• It takes about 14-18 business days to deliver pre-designed jackets to the provided address.
• Due to the individualized nature of creating a custom design for a client, the process typically takes more time.
• To guarantee timely delivery, please double-check that the address you provide is correct.
• We promise to keep you updated on any developments regarding the status of your order.
• Before bringing the package to your door, our expert couriers will get in touch with you.
• If you were out of town when the package was supposed to arrive, just give us a call and we’ll get another delivery arranged as soon as possible.
• Please read our rules and regulations thoroughly before placing an order so that we can avoid any confusion.

Please be patient with us as we respond to the hundreds of emails we receive each day in an effort to address your concerns. This is why our response time may be as long as 12 hours.